90 DAY RETURN
We want all our customers to be happy and secure when shopping online, so we offer a 90-day money-back guarantee.
Don't forget to pack the product very carefully to prevent damage during transit.
Items must be returned in their original packaging. The goods must not be used or mounted, with protective films, and the original sales appearance of the goods must not have been changed.
After receiving the product, we inspect it and refund the money within 14 days to the same account from which the purchase was made.
When sending the product back, you are responsible for the shipping costs. Ship to the same address you see on the shipping label of the item you received.
If you want us to take care of the return - inform us by phone +370 676 46447 or by e-mail info@balticmirror.com and we will arrange a courier for you who will arrive with the label within the next 1-3 working days. The return price depends on the size and weight of the item.
If the product was never opened - we return the full amount, excluding the courier costs (in case the courier was organized by us). If the goods are opened or not new, we decide on a case-by-case basis whether a partial refund is possible.
Custom-made products are not returnable.
RECEIVED A DAMAGED OR WRONG ITEM
We put huge effort to check each item before shipment, and the packaging of the item is safe for shipping. Since the items contain glass, unfortunately, sometimes goods arrive damaged. This happens in less than 1% of packages.
If you were unlucky and received a damaged, faulty or incorrect product, we always try to help you as soon as possible. Email product photos info@balticmirror.com together with other information (your name, order number), describe the situation and we will solve the problem as soon as possible.
If the product is damaged during transportation, the product is defective or you received the wrong product, we will send you a new product free of charge or exchange it free of charge.
IF YOU WANT TO EXCHANGE THE PRODUCT FOR ANOTHER
If you realized that you don't like the design or size of a product, you can exchange it for another.
Do not install the product, do not remove protective films, i.e. do not change the original appearance of the product. We will order a courier for you, who will come to pick up the goods on the next working day. After receiving the product and checking it, we will send a new one immediately. Together with the shipment of the new product, you will receive an invoice to pay the difference in the product, if the other selected product is more expensive, as well as to pay the courier costs of exchanging the product.