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Frequently asked questions

GENERAL QUESTIONS

If you want to buy a large quantity of mirrors, we will be happy to give you a personal discount. Please contact info@balticmirror.com and specify how many and what kind of mirrors you want to buy.

We don't have a physical shop - that's one of the reasons why we can offer great value for money. Please write or call us to answer any questions you may have, as well as to send you customer photos and free advice. If you don't like the mirror you receive - don't mount it, don't remove the protective film - and return it to us.

Contact us and we'll arrange a courier to your location. Remember to pack your goods properly to avoid damage during shipment. The buyer is responsible for the cost of returning the goods and this amount is non-refundable. If the product is not unpacked, unprotected, unmounted - we will refund you the full amount of the money minus the return shipping costs. The money will be refunded to your account within 14 days from the moment of acceptance of the product. In the event of any damage to the item, a partial refund will be decided on an individual basis.

We aim to dispatch all orders placed before 12:00 on a working day, the same day if the item is in stock. If the order is placed after 12:00 on a working day, it will be dispatched the next working day. If the order is placed at the weekend, it will be dispatched on the first working day after the weekend or public holiday. Once dispatched, the goods will normally reach the customer within 1-3 working days (we are not responsible for any delays by the transport company).

These rules apply to products that are in stock. In the case of a pre-order, the delivery time is longer and individual for each product. You will receive full details of the possible delivery time by email.

Yes, you will receive an email on the day of dispatch with the item's delivery code.

Yes, all products are guaranteed for 3 years.

Place the item in your basket, fill in the fields and choose the most convenient payment method for you: you can pay securely online, by bank transfer or pay by card/cash on delivery to the courier.

QUESTIONS ABOUT THE GOODS

Yes, you can change your order up to the moment of dispatch. Once the item has been dispatched, please follow the instructions for returning the item.


Pay attention to the shape and size of the mirror, the type of lighting, and the space in which the mirror will be hung. Choose the shape according to the dominant shapes and lines in the interior. If you have more round, oval shapes, choose a mirror with that shape. If your interior is dominated by angles and strict lines, choose a square or rectangular mirror. If you want to make your interior more unique, choose a mirror with an unconventional shape. Size is probably the most important criterion when choosing a mirror. Measure the size of the cabinet, the sink and the distance from the wall. Remember that mirrors visually enlarge the space, so if you choose a larger mirror, the impression will be greater and the room will look visually bigger. If the mirror is just an accent, choose a smaller LED mirror. The type of lighting determines the brightness of the light. A back (backlight) only will give a more accentuated light, while a front LED light will give a brighter light. Finally, consider the room in which the LED mirror will be hung.

LED mirrors are designed to provide optimum light for the person standing in front of the mirror to apply make-up or perform other beauty treatments. The LED light is diffused, so it cannot be the only light source in the bathroom. We recommend having an additional light source in the ceiling or on the wall to serve as the main light source in the bathroom.

If you find the light is not enough, we suggest you buy an additional LED lamp above the mirror or reinforce other lighting in the bathroom.

The backlight emits light towards the wall on which the mirror is mounted. Backlighting is used to create a cosy atmosphere in the bathroom. Front lighting shall illuminate the object in front of the mirror rather than the wall.

Most of our mirrors are 30mm thick, including 5mm glass. This is where everything is hidden: the hanging system, the necessary wires, the transformer. Any mirror looks great from the front or the side, so don't worry if you walk into the bathroom and see the side of the mirror instead of the front. From the side, neither the LED dots nor the unnecessary details of the LED mirror are visible - the LED mirror finish is very aesthetic and the wiring remains invisible.

Yes, our LED mirrors have a memory, so you can switch the mirror on/off with an available wall switch. The brightness and warmth adjustment of the mirror light will remain on the mirror.

The exact location is not important. If you already have an electrical cable, the most important thing is that the future LED mirror covers the cable. If you don't have a wire yet, you can plan it around the middle of the future LED mirror.

The process is really simple: the LED mirror is hung on the wall by driving two screws into the wall and connecting the wires. Each mirror is accompanied by a short and clear installation manual.

We recommend installing at least 10-15cm above the sink, but this is only a recommendation. The mirror can be hung both above and below. The height of the mirror should be such that the whole family can comfortably see their image in the mirror.

We recommend leaving one wire behind the back of the mirror for the connection to your new LED mirror.

No, an additional switch is not needed as each LED mirror has a touch switch. If you already have an additional switch, you can also use it to switch the mirror on/off.

The mirrors are made using 2835 LED strips, as many as 120 LEDs per metre, which is really bright! Our mirrors are much brighter than standard LED mirrors.

The best way to clean an LED mirror is with a microfibre cloth: just dampen it with warm water. Clean the mirror in a circular motion. For perfect results, take a second, dry microfibre cloth and dry the mirror. For stubborn dirt, you can use soap and warm water or window cleaner. We strongly advise against the use of any other chemicals, which can damage the mirror and eventually make it look less like the one you bought it with.

We'll deliver the LED mirror free of charge to your home or office door.

CRI is the ability of a light source to reproduce accurately the colours of an object compared to natural sunlight. The CRI scale ranges from 0 to 100. 100 means that the colours of the object appear as they would in natural sunlight. A CRI of 80-90 is considered good, i.e. most colours are reproduced correctly, but the colours of the object are not reproduced as accurately as would be desired. Our mirrors have a CRI >90, which indicates an amazing colour rendering. By the way, a high CRI score reduces eye and general fatigue.

This refers to the coating on the back of the mirror, which is resistant to corrosion and blackening. Traditional silver mirrors do not protect the mirror from blackening and corrosion in a room with moisture.

If we have the product in stock, you will receive your order within 1-3 working days.

Installation services are available in Vilnius by prior arrangement. In any case, installation is easy. The package contains instructions and all the necessary elements for the installation of the mirror, with the exception of the drill.

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Information for customers

References

No prepayment

By bank card on delivery

Cash on delivery

Pay as you go

No prepayment

By bank card at the time of payment

In cash at the time of payment

Pay as you go

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90 days refund

Customers can return ordered mirrors within 90 days of purchase without any hassle. We are committed to your satisfaction and offer a flexible return policy. If the mirror doesn't meet your expectations or you've changed your mind, simply contact our customer service team and we'll take care of the return process smoothly. The item must be unused, in its original packaging and in the same condition as received. We will cover the cost of the return if the reason for the return is our error. Choose quality and buy with confidence!

Fast delivery

Enjoy fast delivery - we deliver your mirrors within 1-3 working days if the warehouse is in your country! If you are in another country, delivery may take a little longer depending on your location and customs procedures. We do our best to get your order to you as quickly as possible, which is why we work with trusted couriers. Track your shipment and buy hassle-free!

Free delivery

We offer free delivery on all orders if the warehouse is in your country! We will deliver your ordered mirrors directly to your door within 1-3 working days at no extra charge. If you are in another country, delivery may take a little longer and the delivery price will depend on your location and the size of your order. Our goal is to make your shopping experience convenient and affordable, so we'll make sure your parcel gets to you quickly and safely!

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We recommend that you select your country to see the exact delivery prices and the range of products available in your country.

+370 676 46447

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