We offer a 90-day money-back guarantee. The returned product must be unmounted, undamaged, in its original packaging, with all parts, protective films and appearance intact.

The customer is responsible for the proper and safe packaging of the returned goods. The goods must be packed as safely as possible, in the same way as they were received. Before sending the returned goods, the customer must send photographs of the packed goods and packaging to info@balticmirror.com.

If the goods are not packaged properly and are damaged in transit, the amount of the refund may be reduced or the goods may not be refunded. If the packaging is badly damaged or if we have to carry out additional repackaging or new packaging, additional costs may be deducted from the refund, usually between €30 and €50, depending on the size of the item and the amount of work required.

Quality LED mirrors installed or attempted cannot be returned. Custom-made products are non-returnable.

Refunds will be made within 14 days after the goods have been inspected, to the same account from which the payment was made.

We make every effort to inspect every item before shipment and to ensure that the packaging is as secure as possible. Unfortunately, as the goods being shipped contain glass, it sometimes happens that the goods arrive damaged. This happens in approximately 1% packages.

If you are unlucky enough to receive a damaged, defective or faulty item, we will always try to help you as soon as possible. Please send photos of the product to info@balticmirror.com along with other information (your name, order number), a description of the situation and we will resolve the problem as soon as possible.

Don't throw away the packaging, as it is also needed to resolve the situation.

If the product is damaged in transit, is faulty or you have received the wrong product, we will send you a new product free of charge or replace it with a suitable one.

If you find that you don't like the design or size of an item after you receive it, you can exchange it for another item.

Do not mount the product, remove protective films, i.e. alter the original appearance of the product. We will book a courier for you, who will most likely arrive the next working day to collect the goods. Once we have received the product and checked it, we will send you a new one immediately. You will receive an invoice with the new item to cover the difference if the next item you choose is more expensive, as well as the courier's replacement costs.